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Muthoot Microfin ESG Materiality Assessment Survey 2024-25
Muthoot Microfin Limited is committed to responsible microfinance and sustainable development. As we advance our ESG journey, your insights are invaluable. This survey helps us understand stakeholder priorities around environmental stewardship, social impact (especially financial inclusion and women empowerment), and governance excellence. Please rate topics on a scale of 0-5: 0 = No Opinion | 1 = Very Low | 2 = Low | 3 = Moderate | 4 = High | 5 = Very High.
Section : 1. General |
| Question 1: How familiar are you with Muthoot Microfin Limited's ESG initiatives and sustainability goals? |
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| Question 2: How effectively do you believe Muthoot Microfin is currently fulfilling its ESG commitments? |
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0
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| Question 3: How well does Muthoot Microfin communicate its sustainability initiatives and performance to stakeholders? |
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0
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| Question 4: How important is ESG performance to you when engaging with or evaluating Muthoot Microfin? |
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0
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Section : 2. Environment |
| Question 5: Which environmental issues do you consider most significant for a microfinance institution like Muthoot Microfin? |
| Question 6: Are there any additional environmental issues Muthoot Microfin should consider? Please specify. |
| Question 7: How would you rate Muthoot Microfin's efforts to reduce its direct carbon footprint (office energy, travel)? |
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0
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| Question 8: How effective is Muthoot Microfin in promoting paperless/digital financial services to reduce environmental impact? |
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0
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| Question 9: How would you rate the Company's commitment to energy-efficient branch and office operations? |
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0
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| Question 10: Does Muthoot Microfin adequately consider climate-related risks when designing loan products for rural and agricultural borrowers? |
| Question 11: How innovative do you think Muthoot Microfin is in integrating environmental sustainability into its microfinance operations? |
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0
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Section : 3. Social |
| Question 12: Which social issues do you consider most significant for Muthoot Microfin? |
| Question 13: Are there any additional social issues Muthoot Microfin should take into consideration? Please specify. |
| Question 14: How effectively does Muthoot Microfin promote women empowerment through its lending and livelihood programmes? |
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0
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| Question 15: How well does Muthoot Microfin advance financial inclusion for unbanked and underbanked communities? |
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0
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| Question 16: How would you rate Muthoot Microfin's customer protection practices (fair pricing, transparent terms, grievance redressal)? |
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0
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| Question 17: How effectively does Muthoot Microfin engage with and develop the communities it operates in? |
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0
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| Question 18: Does Muthoot Microfin need to increase its efforts in promoting diversity, inclusion, and gender equality within its workforce? |
| Question 19: How would you rate Muthoot Microfin's employee well-being, benefits, and working conditions? |
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| Question 20: How effective are Muthoot Microfin's training and skill development programmes for employees? |
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| Question 21: How well does Muthoot Microfin ensure occupational health and safety across its field operations? |
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| Question 22: How responsibly does Muthoot Microfin manage client data and borrower privacy? |
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0
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| Question 23: How effective is Muthoot Microfin's grievance redressal mechanism for borrowers? |
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0
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Section : 4. Governance |
| Question 24: Which governance issues do you consider most significant for Muthoot Microfin? |
| Question 25: Are there any additional governance issues Muthoot Microfin should consider? Please specify. |
| Question 26: How would you rate Muthoot Microfin's anti-corruption and ethical business practices? |
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0
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| Question 27: How diverse and independent is the composition of Muthoot Microfin's Board of Directors? |
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| Question 28: How effectively does Muthoot Microfin comply with RBI regulations, MFIN code of conduct, and applicable laws? |
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| Question 29: How well does Muthoot Microfin uphold principles of corporate governance and ethical conduct? |
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0
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| Question 30: How would you rate Muthoot Microfin's cybersecurity practices and protection of borrower data? |
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0
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| Question 31: How well does Muthoot Microfin identify, monitor, and manage business and credit risks? |
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0
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| Question 32: How transparent is Muthoot Microfin in reporting its financial performance, ESG metrics, and sustainability progress? |
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0
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| Question 33: Should Muthoot Microfin increase transparency regarding its interest rate structures and lending practices? |
| Question 34: Do you have any other comments or suggestions on how Muthoot Microfin can improve its ESG practices? |
| Question 35: What are your expectations from Muthoot Microfin regarding sustainability, responsible finance, and community impact? |
Kindly share a few personal details to help us segment responses. All information is strictly confidential and used exclusively for Muthoot Microfin's materiality assessment.

Materiality Assessment